KuCoin Self-Service Login — Smart Guide

Clear, practical steps for accessing your account safely and fixing common login challenges.

Quick overview

This self-service login guide walks you through secure and practical ways to access your KuCoin account, recover access if you forgot credentials, and troubleshoot common errors. The steps below are written to be platform-agnostic (desktop & mobile) and emphasize security best practices: always verify official domains, enable 2FA, and avoid sharing verification codes.

Step-by-step: regain access

1
Confirm official site/app
Start by verifying you're on the official KuCoin domain or app. Check the URL carefully and confirm the app publisher in the store. Avoid logging in via suspicious links.
2
Use “Forgot Password” flow
From the login page choose Forgot Password. Enter your registered email or mobile number. You will receive a verification code — enter it to reset your password securely. Pick a strong, unique password you haven’t used anywhere else.
3
If you enabled 2FA (Google Authenticator)
Open your authenticator app and use the 6-digit code. If you lost your 2FA device, look for a “Lost 2FA” or “Unable to access” option in the account recovery flow. Be ready to provide identity verification if required.
4
Check your email & SMS spam filters
Verification messages sometimes land in spam/junk or are filtered by device settings. Search your inbox for messages containing "verification", "KuCoin", or "reset".
5
Contact official support if the automated flows fail
If you cannot recover access through the self-service tools, use the platform's official support portal. Provide the minimum required account information and avoid sharing sensitive full passwords or private keys.

Security best practices

  • Enable two-factor authentication (2FA) using an authenticator app rather than SMS where possible.
  • Use a password manager to generate and store strong, unique passwords for your account.
  • Beware of phishing: never enter credentials on pages reached from unknown links or social media DMs.
  • Keep a secure backup of recovery codes or 2FA seed phrases in a physical safe or encrypted vault.
  • Use hardware security keys (U2F/WebAuthn) if the platform supports them for added protection.

Troubleshooting common errors

Error: "Invalid verification code"
This can be caused by a delayed SMS, time skew in your authenticator app, or a code typed incorrectly. For time-based authenticator apps, sync your device clock to network time. Request a new code if the previous one expires.
Error: "Account locked" or "Temporarily suspended"
Temporary locks often happen after repeated failed login attempts. Wait the lockout period, then follow password reset/2FA recovery. If you suspect unauthorized access, contact support and enable additional verification measures before resuming activity.
Error: "Can't receive SMS"
Check your carrier and device settings; confirm that message forwarding or blocking rules aren’t active. Try using an alternative verified contact method (email or authenticator app) where available.

Quick checklist before contacting support

  1. Attempt password reset via official page.
  2. Search spam/junk folders for verification messages.
  3. Try authenticator app; sync time and retry.
  4. Collect screenshots (do not include private codes) and record approximate timestamps of attempts.
  5. Have your registered email/phone and KYC info (if asked) ready for verification.